Visitor From Mars

Problem: As people become enmeshed in a situation, they lose perspective. Projects develop "blind spots." Assumptions gather moss, remaining unchallenged.

Context: Any ongoing situation that has aspects that only undergo scrutiny infrequently.

Forces:

Solution: While ComingUpToSpeed in a new situation, we pass through a unique window of opportunity during which we have a fresh, untainted view of the project and problem domain. Take advantage of this period while you're new to a project, or when new members join. Write down impressions. Note rough spots.

Formally grant VisitorFromMars status to newcomers, so that the old-timers may be more responsive to fresh feedback.

Resulting Context: Valuable feedback is captured and incorporated.

-- DaveSmith (3/8/96)


My team has had a product in QA for several years; the number of usability bugs has been very low lately. Recently we "skinned" the product for a new OEM partner, changing terminology and syntax in the CLI and terminology and appearance in the GUI. Suddenly everyone is a VisitorFromMars. After a few days of complaints (NothingWorks?) we started getting really good usability bug reports, sometimes on issues that have been present for years. Now those are tapering off again, after only a month.


The paradigm I like to apply to this is, "Why should I care?" Try WhyShouldiCare with your current or upcoming project to completely isolate the components from each other. This will give you a new perspective, you betcha.


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