The Team Handbook

The TEAM Handbook: How to Use Teams to Improve Quality, by PeterScholtes?. ISBN 0962226408 .

Contents:

  1. Doing Business in a New Business World
  2. The Basics of Quality Improvement
  3. Setting the Stage for a Successful Project
  4. Getting Underway
  5. Building an Improvement Plan
  6. Learning to Work Together
  7. Team-Building Activities

As you can see, it's awfully buzzwordy. My SoftwareQualityClass? used it mostly for its description of good meeting techniques (which are in chapter 2).


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