"In this world, you must be oh-so smart, or oh-so pleasant. Well, for years, I was smart. I recommend pleasant. You may quote me." -- UncleElwood? in HarveyTheMovie?
Sound Clip::OhSoSmartOrOhSoPleasant
Great movie, and great advice!!!
I second that. I find that "soft skills" are very important to one's career; especially with offshore outsourcing because raw expertise is becoming cheaper.