Computer Supported Cooperative Work

A course taught at the University of Michigan with the following reading list:

1.Olson, G.M., & Olson, J.S. (in press) Groupware and computer supported cooperative work. In J.J. Jacko & A.Sears (Eds.), Handbook of human-computer interaction. Mahwah, NJ: Lawrence Erlbaum Associates. [available on-line]

2.Ackerman, M.S. (2000) The intellectual challenge of CSCW: The gap between social requirements and technical feasibility. Human-Computer Interaction, 15, 179-203. [available on-line]

3.Grudin, J. (1994) Groupware and social dynamics: Eight challenges for developers. Communications of the ACM, 37(1), 93-104. [available on line]

4.L. Palen & J. Grudin (in press) Discretionary adoption of group support software. In B.E. Munkvold (Ed.), Organizational implementation of collaboration technology. [available on line]

5.Hollan, J., & Stornetta, S. (1992) Beyond being there. Proceedings of CHI 92, pp. 119-125. [available on line]

6.Baker, K., Greenberg, S., & Gutwin, C. (2002). Empirical development of a heuristic evaluation methodology for shared workspace groupware. In Proceedings of CSCW 2002. Pp. 96-105.

7.Guzzo, R.A., & Dickson, M.W. (1996) Teams in organizations: Recent researchon performance and effectiveness. Annual Review of Psychology, 47, 307-338. [available on line]

8.Ackerman, M.S. & Halverson, C. (1998) Considering an organization's memory. In Proceedings of CSCW 98. Pp. 39-48.

9.Lutters, W.G., & Ackerman, M.S. (2002) Achieving safety: a field study of boundary objects in aircraft technical support. In Proceedings of CSCW 2002. Pp. 266-275.

10.Interview with Lucy Suchman [available on line]

11.Dourish, P., & Button, G. (1998) On "technomethodology": Foundational relationships between ethnomethodology and system design. Human-Computer Interaction, 13, 395-432. [available on line]

12.Kraut, R., Patterson, M., Lundmark, V., Kiesler, S., Mukopadhyay, T., & Scherlis, W. (1998) Internet paradox: A social technology that reduces social involvement and psychological well-being? American Psychologist, 53, 1017-1031. [available on line -- see also their reply to comments about their article]

13.Olson, J.S., Olson, G.M., Storrøsten, M., & Carter, M. (1993) Groupwork close up: A comparison of the group design process with and without a simple group editor. ACM Transactions on Information Systems, 11, 321-348. [available on line]

14.Garton, L., Haythornthwaite, C., & Wellman, B. (1997) Studying Online Social Networks. Journal of Computer Mediated Communication 3(1). [available on line]

15.Hutchins, E. (1995) How a cockpit remembers its speeds. Cognitive Science, 19, 265-288.

16.Olson, G.M., & Olson, J.S. (2000) Distance matters. Human-Computer Interaction, 15, 139-179

17.Whittaker, S., & Sidner, C. (1996) Email overload: Exploring personal information management of email. In Proceedings of CHI 96, Pp. 276-283. [available on line]

18.Winograd, T. (1988) A language/action perspective on the design of cooperative work. Human-Computer Interaction, 3, 3-30. [available on line]

19.Malone, T.W., Grant, K., Lai, K., Rao, R., & Rosenblitt, D. (1987) Semi-structured messages are surprisingly useful for computer-supported coordination. ACM Transactions on Office Information Systems, 5, 115-131. [available on line]

20.McDaniel?, S.E., Olson, G.M., & McGee?, J.C. (1996) Identifying and analyzing multiple threads in computer-mediated and face-to-face conversations. In Proceedings of CSCW 96. Pp. 39-47. [available on-line]

21.Erickson, T., Smith, D.N., Kellogg, W.A., Laff, M.R., Richards, J.T., & Bradner, E. (1999). Socially translucent systems: Social proxies, persistent conversation, and the design of ?BABBLE?. In proceedings of CHI 99. Pp. 72-79. [available on-line]

22.Churchill, E. & Bly, S. (1999). It's all in the words: Supporting work activities with lightweight tools. In proceedings of GROUP'99. [available on-line]

23.Curtis, P. (1992) Mudding: Social phenomena in text-based virtual realities. [available on-line]

24.Mark, G., Grudin, J., and Poltrock, S. E. (1999) Meeting at the desktop: An empirical study of virtually collocated teams. Proceedings of ECSCW?99. [available on-line]

25.Ishii, H., Kobayashi, M., & Grudin, J. (1993) Integration of interpersonal space and shared workspace: ClearBoard? design and experiments. ACM Transactions on Information Systems, 11, 349-375. [available on-line]

26.Tang, J., & Minneman, S. (1991) Videowhiteboard: Video shadows to support remote collaboration. In Proceedings of CHI 91. Pp. 315-322. [available on-line]

27.Egido, C. (1988) Video conferencing as a technology to support group work: A review of its failure. In Proceedings of CSCW 88. New York: ACM. Pp. 13-24. [available on line]

28.Nardi, B.A., Schwarz, H., Kuchinsky, A., Leichner, R., Whittaker, S., & Sclabassi, R. (1993) Turning away from talking heads: the use of video-as-data in neurosurgery. In Proceedings of InterChi? 93. New York: ACM. Pp. 327-334. [available on line]

29.Veinott, B., Olson, J.S., Olson, G.M., & Fu, X. (1999). Video helps remote work: Speakers who need to negotiate common ground benefit from seeing each other. In Proceedings of CHI 99. New York: ACM. Pp. 302-309. [available on line]

30.Mantei, M. (1988) Capturing the capture lab concepts: A case study in the design of computer supported meeting environments. In proceedings of CSCW 88. Pp. 257-270. [available on-line]

31.Olson, J.S., Olson, G.M., Storrøsten, M., & Carter, M. (1993) Groupwork close up: A comparison of the group design process with and without a simple group editor. ACM Transactions on Information Systems, 11, 321-348. [repeat -- available on line]

32.Moran, T.P., Chiu, P., Harrison, S., Kurtenbach, G., Minneman, S., & van Melle, W. (1996) Evolutionary engaggement in an ongoing collaborative work process: A case study. In proceedings of CSCW 96. Pp. 150-159. [available on-line]

33.Fish, R.S., Kraut, R.E., Root, R.W., & Rice, R.E. (1992) Evaluating video as a technology for informal communication. In Proceedings of CHI 92. Pp. 37-48. [available on-line]

34.Gaver, W., Moran, T., MacLean?, A., Lovstrand, L., Dourish, P., Carter, K., & Buxton, W. (1992) Realizing a video environment: Europarc's Rave system. In Proceedings of CHI 92, pp. 27-35. [available on line]

35.Orlikowski, W.J. (1992) Learning from Notes: Organizational issues in groupware implementation. In Proceedings of CSCW 92. Pp. 362-369. [available on-line]

36.DeSanctis?, G., Jackson, B.M., Poole, M.S., & Dickson, G.W. (1996) Infrastructure for telework: Electronic communication at Texaco. In Proceedings of SIGCPR/SIGMIS '96. Pp. 94-102. [available on-line]

37.Wulf, W.A. (1993) The collaboratory opportunity. Science, 261, 854-855. [available on-line]

38.Finholt, T.A., & Olson, G.M. (1997) From laboratories to collaboratories: A new organizational form for scientific collaboration. Psychological Science, 8, 28-36. [available on-line]

39.Schur, A., Keating, K.A., Payne, D.A., Valdez, T., Yates,K.R., & Myers, J.D. (1998) Collaborative suites for experiment-oriented scientific research. Interactions, 5(3), 40-47. [available on-line]

40.Finholt, T.A. Collaboratories. (Forthcoming). In B. Cronin (Ed.), Annual Review of Information Science and Technology. [available on-line]

41.Star, S.L., & Ruhleder, K. (1994) Steps towards an ecology of infrastructure: Complex problems in design and access for large-scale collaborative systems. In Proceedings of CSCW 94. Pp. 253-264. [available on-line]

42.Rocco, E. (1998) Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact. Proceedings of CHI 98.Pp. 496-502. [available on-line]

43.Moore, D.A., Kurtzberg, T.R., & Thompson, L.L. (1999) Long and short routes to success in electronically mediated negotiations: Group affiliations and good vibrations. Organizational Behavior and Human Decision Processes, 77, 22-43. [available on-line]

44.Bos, N., Olson, J., Gergle, D., Olson, G., & Wright, Z. (2002) Rich media helps trust development. To appear in CHI 2002.

45.Zheng, J., Veinott, E., Bos, N., Olson, J., & Olson, G. (2002) Trust without touch: Jumpstarting long-distance trust with initial social activities. To appear in CHI 2002.

46.Dourish, P., & Bly, S. (1992) Portholes: Supporting awareness in a distributed work group. In Proceedings of CHI 92. Pp. 541-547.

47.Gutwin, C., & Greenberg, S. (1999) The effects of workspace awareness support on the usability of real-time distributed groupware. ACM Transactions on Computer-Human Interaction, 6, 243-281.

48.Handel, M., & Herbsleb, J.D. (2002) What is chat doing in the workplace? In Proceedings of CSCW 2002. Pp. 1-10.

49.Cadiz, J.J., Venolia, G., Jancke, G., & Gupta, A. (2002) Designing and deploying an information awareness interface. In Proceedings of CSCW 2002. Pp. 313-323.

50.Dourish, P. (1998) Using metalevel techniques in a flexible toolkit for CSCW applications. ACM Transactions on Computer-Human Interaction, 5, 109-155. [available on-line]

See: ComputerCollaborations